Received an email: Your monthly payment failed. Was charged twice for the month.

Vincent P. #41660
Vincent P. #41660 Posts: 1 ✭✭
in Your Fizz Account
It seems like many customers are seeing the same problem. I received a warning mentioning that if the payment is not updated, the service will be suspended. However, I was charged twice. Will the situation get resolved ? What should the customers do for now?

Answers

  • Dgjf
    Dgjf Posts: 3,118 ✭✭
    Fizz seem to have a problem with payement this morning. The support should be full of call. Im sorry but you should wait and retry the support but im sure the team is aware of the problem. Have a nice day :) So for now, i think, you should juste wait a bit.
  • Mestapha
    Mestapha Posts: 160 ✭✭
    Hi Vincent, The same issue happens to other today..... Hope everything will be ok soon!
    If there is a problem, you can contact Fizz support for help.
    https://fizz.ca/en/contact-us
  • oberon
    oberon Posts: 90 ✭✭
    Yes many customers are experiencing issues with February payments.
  • Kariann
    Kariann Posts: 98 ✭✭
    It's a known bug at the moment. Please avoid to contact support for this. They know that probleme and they need time to resolve it. If it still the case in couples days, then, ask support for help!
    Have a great day! :)
  • Whizz
    Whizz Posts: 23,506 admin
    Hello Vincent,
    Apologies for the unpleasant situation.
    I have verified the account on my end as well and I have created a ticket towards our technical team so they can have this situation corrected. Once they will provide a resolution, you will be informed by e-mail.
    Thank you for your understanding.
    Have a good day.
    Catalin
This discussion has been closed.

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