Error of payment. How can I get the money back?

Yannick L. #41645
Yannick L. #41645 Posts: 1 ✭✭
in My Mobile
I received an error of payment, when I was charged twice for the monthly fee. How can I get the money back?

Answers

  • Dgjf
    Dgjf Posts: 3,118 ✭✭
    Fizz seem to have a problem with payement this morning. The support should be full of call. Im sorry but you should wait and retry the support but im sure the team is aware of the problem. Have a nice day :)
  • frances
    frances Posts: 790 ✭✭
    Hi Yannick, Fizz seem to have a problem with payement today... hope everything will be ok soon!
    https://fizz.ca/en/contact-us
  • StefanM
    StefanM Posts: 1,453 ✭✭
    Fizz has some problems right now. Please reach out to customer support so that they can revert your charge manually. Since you were charged, your service shouldn't be interrupted.
  • Whizz
    Whizz Posts: 23,079 admin
    Hello Yannick,
    Apologies for the unpleasant situation.
    I have verified the account on my end as well and I have created a ticket towards our technical team so they can have this situation corrected. Once they will provide a resolution, you will be informed by e-mail.
    Thank you for your understanding.
    Have a good day
    Catalin
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