Double payment on credit card ?

Tyler P. #41644
Tyler P. #41644 Posts: 1 ✭✭
in Your Fizz Account
Got a email saying failed payment when that shouldn’t have been the case, then a double payment. 140$$?? If this doesn’t get fixed might be looking to switch... second month with fizz

Answers

  • Dgjf
    Dgjf Posts: 3,118 ✭✭
    Fizz seem to have a problem with payement this morning. The support should be full of call. Im sorry but you should wait and retry the support but im sure the team is aware of the problem. Have a nice day :). Please be pateint you are not alone wait before switching :)
  • StefanM
    StefanM Posts: 1,453 ✭✭
    Fizz has some problems right now. Please reach out to customer support so that they can revert your charge manually. Since you were charged, your service shouldn't be interrupted.
  • oberon
    oberon Posts: 90 ✭✭
    Yes many customers are experiencing issues with February payments.
  • Whizz
    Whizz Posts: 23,506 admin
    Hello Tyler,
    Apologies for the unpleasant situation.
    I have verified the account on my end as well and I have created a ticket towards our technical team so they can have this situation corrected. Once they will provide a resolution, you will be informed by e-mail.
    Thank you for your understanding.
    Have a good day
    Catalin
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