Why double charge and failed payment message ?

Alex T. #41636
Alex T. #41636 Posts: 2 ✭✭
in Your Fizz Account
There was 2 payments took on my credit card and i received an email telling that my payment failed. How could i be reimburse of the extra charge?

Best Answer

  • Whizz
    Whizz Posts: 23,506 admin
    Answer ✓
    Hello Alex,
    Apologies for the unpleasant situation.
    I have verified the account on my end as well and I have created a ticket towards our technical team so they can have this situation corrected. Once they will provide a resolution, you will be informed by e-mail.
    Thank you for your understanding.
    Have a good day
    Catalin

Answers

  • Dgjf
    Dgjf Posts: 3,118 ✭✭
    For the moment you should wait a bit in my opinion. Fizz seem to have a problem with payement this morning. The support should be full of call. Im sorry but you should wait and retry the support but im sure the team is aware of the problem. Have a nice day :)
  • oberon
    oberon Posts: 90 ✭✭
    Yes many customers are experiencing issues with February payments.
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