Why was I billed twice ?

After receiving a failed payment notification, I was billed twice for this month. How do I resolve?

Answers

  • Dgjf
    Dgjf Code de référence/Referral code: BS7M5Posts: 3,007
    For now you should wait Fizz seem to have a problem with payement this morning. The support should be full of call. Im sorry but you should wait and retry the support but im sure the team is aware of the problem. Have a nice day :)
  • oberon
    oberon Posts: 88
    Yes many customers are experiencing issues with February payments.
  • Whizz
    Whizz Posts: 10,183
    Hello Kyle,
    Apologies for the unpleasant situation.
    I have verified the account on my end as well and I have created a ticket towards our technical team so they can have this situation corrected. Once they will provide a resolution, you will be informed by e-mail.
    Thank you for your understanding.
    Have a good day.
    Catalin
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