Payment twice ?

Sara E. #41613
Sara E. #41613 Posts: 1 ✭✭
in Your Fizz Account
Got message saying that my payment failed but when i checked i got charged twice why?

Answers

  • Dgjf
    Dgjf Posts: 3,118 ✭✭
    Sorry but Fizz seem to have a problem with payement this morning. The support should be full of call. Im sorry but you should wait and retry the support but im sure the team is aware of the problem. Have a nice day :)
  • oberon
    oberon Posts: 90 ✭✭
    Yes many customers are experiencing issues with February payments.
  • Whizz
    Whizz Posts: 23,506 admin
    Hello Sara,
    Apologies for the unpleasant situation.
    I have verified the account on my end as well and I have created a ticket towards our technical team so they can have this situation corrected. Once they will provide a resolution, you will be informed by e-mail.
    Thank you for your understanding.
    Have a good day.
    Catalin
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