Received payment failure email but was billed twice?

Jacques A. #31580
Jacques A. #31580 Posts: 1 ✭✭
in Your Fizz Account
Hi, I received an email this morning stating that my payment had failed, but when I checked my bank account, I saw I had payment had been made 3 times! (2 is OK, I pay for two numbers). What is happening?

Answers

  • Dgjf
    Dgjf Posts: 3,118 ✭✭
    Fizz seem to have a problem with payement this morning. The support should be full of call. Im sorry but you should wait and retry the support but im sure the team is aware of the problem. Have a nice day :) Sorry for the situation
  • oberon
    oberon Posts: 90 ✭✭
    Yes many customers are experiencing issues with February payments.
  • Whizz
    Whizz Posts: 23,506 admin
    Hello Jacques,
    Apologies for the unpleasant situation.
    I have verified the account on my end as well and I have created a ticket towards our technical team so they can have this situation corrected. Once they will provide a resolution, you will be informed by e-mail.
    Thank you for your understanding.
    Have a good day.
    Catalin
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