I was double charged today and i got a message that my payment failed. are you fixing this issue?

Juan V. #41614
Juan V. #41614 Posts: 1 ✭✭
in My Mobile
Double charged/failure payment

Answers

  • Dgjf
    Dgjf Posts: 3,118 ✭✭
    Many custommer have payement problem this morning so the support is on the case. Please be patient and sorry for this situation. Have a nice day :)
  • Alex T. #41636
    Alex T. #41636 Posts: 2 ✭✭
    I had the same problem. How to resolve this problem?
    Thanks
  • cristi
    cristi Posts: 223 ✭✭
    Juan I would contact the support team. Anyway I think they know about this, they have to fix it. Sorry abut that. Let us know
  • oberon
    oberon Posts: 90 ✭✭
    Yes many customers are experiencing issues with February payments.
  • Whizz
    Whizz Posts: 23,079 admin
    Hello Juan,
    Apologies for the unpleasant situation.
    I have verified the account on my end as well and I have created a ticket towards our technical team so they can have this situation corrected. Once they will provide a resolution, you will be informed by e-mail.
    Thank you for your understanding.
    Have a good day.
    Catalin
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