Double charge?

Matthew H. #36845
Matthew H. #36845 Posts: 4 ✭✭
in My Mobile
Like many others, I was double charged and told to review my payment options. Please fix this problem. Will you be offering an explanation as to when this will be resolved to your customers?

Answers

  • Whizz
    Whizz Posts: 23,081 admin
    Hello Matthew,
    Apologies for the situation encountered and for the double charge.
    Checking your account I can see that you have been indeed doubled charged. Because of this, a ticket was escalated and our team is working on it. As soon as the answer will be provided by them, you will receive an e-mail with updates. Regarding the notifications, the system sends them automatically.
    Please rest assured, we are doing our best to find a proper solution for this and refund the extra charge.
    Thank you for your understanding.
    Have a good one.
    -Bogdan
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