Why was I charged twice?

Andrew M. #41581

I was charged twice this month with an email and text stating that the payment failed and also says if it happens again, my service gets suspended. Please resolve.
Thanks

Whizz

Hello Andrew,
Apologies for the situation encountered and for the double charge.
Checking your account I can see that you have been indeed doubled charged. Because of this, a ticket was escalated and our team is working on it. As soon as the answer will be provided by them, you will receive an e-mail with updates. Regarding the notifications, the system sends them automatically.
Please rest assured, we are doing our best to find a proper solution for this and refund the extra charge.
Thank you for your understanding.
Have a good one.
-Bogdan