Missed payment for couple months, renewed 2 days ago, wifi says connected but no internet. Please He
Answers
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Hi JN
You are able to check that the payment was successful by going to My Plans >> Transaction History.
For more information on how to check your transactions, you can take a look at Fizz help page: https://fizz.ca/en/transaction-history
If you need to make a manual payment, go to:
My Plans >> Manage plan >> Payment method.
Click on the "Make payment now" button.
Once payment has been made, your service will be restored within 3 hours.
Meanwhile, please try restarting your modem. If the internet does not work, check the led status lights on the modem. If one of the 2 arrows is off or flashing this means that you have a problem with the signal, the coaxial cable can be a problem in your sector. For this kind of problem, you must contact Fizz support.
In case of a problem, you can contact customer support by chat:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a Fizz help page like this one: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green chat bubble should appear after a few seconds in the bottom right corner.7 -
sweet internet ! GL4
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Hello JN,
We apologize about this situation. Rest assured that I took a look at your account and I see that you've reached us regarding this matter and we already further helped with it. The situation was forwarded to the necessary department and we will inform you via email as soon as everything's in order!
If you need additional assistance, for all the information on how we can be reached you can check our page: https://fizz.ca/en/contact-us
Thank you so much for your understanding.
Have a wonderful day!
-Ioana2 -
The Whizz have the problem in hand so it should be fine soon. Sorry for this interuption. Have a nice day
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