I need stable wifi. Everyday, i have to restart modem for wifi to work. Works fine with cable. Why?

Pierre J. #13058

Exactly as stated. Every few days, my wifi acts up and will work on some devices and not all. Unless I reboot. If i dont have time, i have to plug the ethernet to get it working, however we have several devices working on our system, and 1 ethernet cable. Interestingly this rarely happens with my wifes macbook. Only all the other devices

Fizzy

Hi Pierre

If you have problem with the WiFi, you should also try to pick a different channel. There are phone apps (search your phone store for: wifi analyser)
that will help you to pick a better WiFi channel.

This change can be applied through the modem admin settings:
1. Log in at: http://192.168.0.1/login.htm from the web browser.
2. Log in using the following information:
username: cusadmin
your wifi password
3. Go to the next section to apply changes:

Wireless → General Settings → 5GHz → Band Steering (Disable)

Also change channels as needed.

A series of channels are available on each frequency (2.4 and 5 GHz) of your Wi-Fi modem. Interference can have an impact on these channels.
Manually changing the channels used for your Wi-Fi connection can improve your modem’s signal.

Wireless → General Settings → 5 GHz → Wireless channel

And also for the 2.4Ghz

Wireless → General Settings → 2.4 GHz → Wireless channel

Source: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

You can also contact customer support by chat
1- Click on this link: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other opt

Whizz

Hello Pierre,
I am sorry to hear about this situation.
You can try the manipulations Fizzy mentioned.
Also, you can try deleting the network from the affected devices, restart them, search for the WIFI network and reconnect.
If by any chance the issue persists please contact our support team: https://fizz.ca/en/contact-us
Have a lovely day,
Alex

cristi

Hi
I would add an extra router from fizz modem and use this one. At least you will see how the other devices behave with the new wifi router.
Just an idea.