how can we get service from someone 4h no answer . no phone. no 1 here in the chat.how can iget my m

nicolas B. 89672

i had someone installed fizz at 9h15. since then , internet is lagging going on and off. no one here in the chat. no phone number. facebook is the only way i could contact someone ... and answet 2h later. i want someone to come and take those back . and a full refund. this is the worst service ever.

Whizz

Hello nicolas,
I am sorry to hear about the situation you encountered.
Your post was edited because it contained inappropriate language. Please try to avoid this in the future and follow our guidelines: https://fizz.ca/en/community-user-guidelines
Regarding your issue, I can that our support team already replied and invited you to try some manipulations.
If you wish to have this fixed, please reply back to them.
In case you are decided to cancel you can do this from My plans > manage plan > unsubscribe.
Here you can find more information: https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-home-internet
Have a lovely day,
Alex

Dgjf

Im sorry for your incovenient. Can you explain your problem more ? You dont get service at all ? What light are on on your modem ? Do the technicien activate your modem before going ? Do you see your plan on your fizz account ? Have a nice day

Kathleen P. #33129

HOW TO CONTACT FIZZ - Their primary director and VP in charge of legal affairs is Jonathan L. Hickey. He's on LinkedIn.
Here's the FIZZ Quebec incorporation papers:
https://u.pcloud.link/publink/show?code=XZyIeuXZxSRdFA6qQ3X234YRsLUHwQTPWnmk

Julie L. 83740

You can try the chat again, usually there is always someone answering the chat.

MichelP

nicholas,
I suggest that you can do a factory reset of your modem.
With a needle, hold on 35,40 seconds the reset button back of the center of the modem and released it after.
Wait 2,3 minutes until you see again the lights of the modem.
If your computer is directly connected to the modem with an ethernet câble, you'll see on the screen: Easy connect.
Types twice the factory password code located back of the modem.
Your internet connexion is supposed to be 100% functionnal.
Then, connect your other devices to your wi-fi network with the same factory password code.

NinjaBunga

I usually have good support through facebook messenger. However, I must admit that I never experienced any issues with my internet connection.