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payment problem with any card?

Hello
I asked you yesterday about the problem I have. I am trying to to the payment but anytime and error appears that "your payment is declined". I tried to pay with different valid master and visa cards but the problem was not solved. I really need the sim card to be activated and I am stuck with it for 2 days.
Would you please hep me with it, or if it can not be solved tell me.
Thanks

Answers

  • Fizzy
    Fizzy Posts: 6,450
    Hi Shadi

    Sorry you are having this issue.

    Make sure the card is accepted by Fizz: https://fizz.ca/en/faq/what-payment-methods-can-i-use

    Based on your previous question, it seems your combined payment activity has triggered some anti-fraud detection measure.

    If you don't mind starting with a new account, I would suggest to create a new account and use a new card that was not previously used with Fizz. Let us know if this helps.

    Otherwise, you will have to contact Fizz support for help: https://fizz.ca/en/contact-us

    BTW if you're a new customer, be sure to use a referral code to receive your $25 credit from Fizz.

    If you need a referral code, there is a list here:
    https://community.fizz.ca/questions/2198337-place-referral-codes?answers_page=16
    You can choose mine or the code of someone who has helped you. =)
    To be transparent, both parties will receive the bonus credit once you have paid your second bill.
  • Whizz
    Whizz Posts: 7,846
    Hello Shadi,
    We're truly sorry about this situation encountered. If it's a payment method our system can accept and if the billing address was added 100% identical on our side with what's declared at the bank for any of these cards, but the issue persists, please contact us on any channel you'd prefer: https://fizz.ca/en/contact-us We will be able to further assist there.
    In the meantime, you can check the FAQ Fizzy provided, with what Canadian payment methods can be used.
    Thank you so much for your understanding.
    Have a wonderful day!
    -Ioana
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