SIM card transfer when switching from Videotron?

Hey everyone! I'm currently in the process of switching from Videotron to fizz. I got my SIM card today and followed the instructions to ask for the transfer of my old number. When the activation was complete, I read this message : "Leave the SIM card of your current provider* in your phone. *If your current provider is Videotron, this does not apply to you."
So does that mean that I can pop my new SIM into my phone or do I still have to wait for a confirmation text from fizz? Can anyone who has transferred from Videotron give help me?
Thanks a lot!


  • Whizz
    Whizz Posts: 20,703 admin
    Hello Alex,
    I have verified your account and the transfer is complete.
    You can insert the Fizz SIM and restart the phone.
    If by any chance you encounter any issues please contact our support team:
    Have a lovely day,
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