Payment problems with credit card?

shadi

Hello
I am trying to do the payment and start my plan but I can not pay it with a valid credit card. This is my first time using fizz if you should know this. A couple of hours before me, my friend activated her fizz sim card with no problem, with the same credit card, but after a few hours I could not do that.
I tried today but still the same. would you please help me with it?

Whizz

Hello shadi,
I am sorry to hear about this situation.
If you are trying to use a Canadian Mastercard or Visa that accepts recurrent payment and you encounter this issue please try contacting the bank service to make sure they are not blocking the transaction.
Here you can find more information about the accepted payment methods by Fizz: https://fizz.ca/en/faq/what-payment-methods-can-i-use
If everything is ok from the bank side please contact our support team for further assistance: https://fizz.ca/en/contact-us
Have a great day,
Alex