My number still on agin?

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I would like to have my old phone number back as i got myself a new sim card.

Answers

  • kokoboko
    kokoboko Posts: 336 ✭✭
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    Hi Cindy,
    Did you get it back?
    Thank you
  • Dgjf
    Dgjf Posts: 3,123 ✭✭
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    Are you already a Fizz client ? If its the case you just have to activate your new sim card on your service and you will keep your number. If you are a new customer juste follow the isntruction to transfert your number from your old provider. Have a nice day :)
  • MichelP
    MichelP Posts: 8,733 ✭✭
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    Cindy,
    You can change your actual sim card for a new one.
    Log to your Fizz account.
    Click on: My plan - Manage my plan - Change my sim card
  • Whizz
    Whizz Posts: 20,524 admin
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    Hi Cindy,
    If you lost your old SIM and got a new one to replace it, please contact our support team via live chat, since the SIM change can only be made from our side at the moment, after we secure the account.
    You can contact us on Live chat by using any of our FAQs in the Solutions Hub, such as this one:
    https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
    You just need to access an FAQ(link) like the one above, scroll through it and after 10-15 seconds the ? bubble will appear in the bottom right corner of the page.
    Clicking on it will reveal multiple contact options, including the Live chat which is at the very bottom.
    Here you can find more information about how you can do that: https://fizz.ca/en/contact-us
    Thank you very much for your understanding.
    Have a good one!
    Andrei
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