Why after 3 beeps at 1m18s and call is cut off after 1m40s this has been happening for the past 2hrs

Vincent A. 87029

all my calls are being cut off after 1 minute 40 seconds
I basically can't make calls
this is URGENT

This is an issue I have seen in 2018 and 2019 in this support hub..
I have also contacted them via FB Messenger

Fizzy

Hi

Sorry for this situation. Some other customers are experiencing similar issue.

Try to manually search the network and select Fizz.EXT, make a test call and see if the situation is the same. Try also to put your phone in airplane mode, wait a few seconds, and test again.

You can also have a look here https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why for some steps and Fizz contact methods on the right-hand side.

You can Live chat with Fizz support:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open the help link page mentioned above from Fizz Solution Hub.
4- The green chat bubble should appear after a few seconds in the bottom right corner.

More information available here: https://fizz.ca/en/contact-us

Dgjf

This issues seem to come from the fizz call server. You are not alone and i think Fizz is aware of the problem. So im sorry but i dont think you can do mutch but wait. Have a nice day

Whizz

Hello Vincent,
Sorry for the situation encountered.
I see that one of my colleagues answered you on Facebook Messenger. Can you please try the steps suggested by her and let us know the situation?
Thank you for your understanding and patience.
Have a great day!
Adelina