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Sim card activation: The code you have entered has already been asigned to a member?

I haven't use my sim card yet and it is still blocked. But, when I enter the number to activate it, I get an error saying that the number is already assigned to an other member. I paid for that card and it's not working.
I took so much time to try to connect with fizz that the price of the montly plan changed twice since. I am at the point that I will stay with my previous phone provider if I can't activate it. From my experience up to date, I will not recommend fizz to anybody for sure, I am very disapointed.

Answers

  • Is it possible to be refunded for unused sim card?
  • cristi
    cristi Posts: 191
    Very interesting case. Let us know
  • Mhm, you may contact the support for the right answer!
    Click on the little green bubble "?" In the right corner of your screen!
    If you want a referal code, we would both get 25$, just ask me in private! :)
    Good luck and have a great day! :)
  • jeff3000
    jeff3000 Posts: 1,205
    You should contact the support im sure they will activate your sim card for you.

    For your double billing are you sure ? Sometime the pending section on the credit card is double but when the payement is really bill on your card you should have only one billing. Otherwise contact the support.

    Im sorry for your bad expericence its happend for every compagnie some time. But the service is really nice when everything is set-up. Have a nice day :)
  • Fizzy
    Fizzy Posts: 6,451
    Hi Raphael

    Did you receive this message on your first activation attempt?
    If yes, you should contact Fizz support: https://fizz.ca/en/contact-us

    However if you already tried to activate your SIM card and the process did not complete, your activation code may still be locked by this attempt. In this case, you will need to wait 2 hours following your last attempt. Then clear your browser cache and retry using incognito/private mode.

    If the problem persists, please feel free to Live Chat with Fizz support:
    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Any ad blockers in your browser should be disabled.
    3- Open a help link page from Fizz Solution Hub: https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz
    4- The green chat bubble should appear after a few seconds in the bottom right corner.


    BTW if you're a new customer, be sure to use a referral code to receive your $25 credit from Fizz.

    If you need a referral code, there is a list here:
    https://community.fizz.ca/questions/2198337-place-referral-codes?answers_page=16
    You can choose mine or the code of someone who has helped you. =)
    To be transparent, both parties will receive the bonus credit once you have paid your second bill.
  • Whizz
    Whizz Posts: 7,872
    Hello Raphael,
    Sorry for the situation encountered.
    I have verified and see that you've managed to contact us on Live Chat and one of my colleagues helped you further with this situation.
    Please reach us back if you encounter any other situation. Here you can find how to reach us https://fizz.ca/en/contact-us
    Thank you for your kind understanding. Have a great day!
    Adelina
This discussion has been closed.