Modem never received

Aysha

I never received the modem??? What do I do I’m freaking out

Fizzy

Hi Aysha

When is your installation appointment?

The technician will bring the modem to you during the installation appointment.

more info here: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

Whizz

Hi Aysha,
Thank you for reaching out to us with this situation.
I'm sorry to learn about this but as I've checked on the account linked to the data on your file, you appear to have an active plan since October 2020 so I'm quite sure this isn't the correct account related to this matter.
In this situation, I highly recommend and kindly invite you to contact us directly so we could assist you with this matter as soon as possible.
Here you can find more information about how you can do that: https://fizz.ca/en/contact-us
Have a good one!
Andrei