I cannot use data from my plan

Barbara T. #36325
Barbara T. #36325 Posts: 1 ✭✭
in My Mobile
I am new to Fizz and am not able to use my allotted data. HELP!

Answers

  • Linkin
    Linkin Posts: 79 ✭✭
    Im not sure if this will help but you can try
    1-Go to settings be sure that the cellular data is on.
    2- go to settings/ cellular/network selection and choose fizz.
    3- try to restart your phone.
  • Whizz
    Whizz Posts: 23,079 admin
    Hello Barbra,
    I am sorry to hear about the situation you encountered.
    If you are using an Android device please make sure the APN is set like in the following FAQ: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
    If you are using an iPhone please verify if the iOS is updated.
    After the manipulation above please restart the phone and test again.
    If by any chance you still experience issues contact our support team: https://fizz.ca/en/contact-us
    Have a lovely evening,
    Alexandru
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