The website says i have data remaning, but why wont my phone won't let me use it?

Fizz website says i have 4 gb of internet, but my phone wont let me use it as if i had no data left...

Answers

  • NinjaBunga
    NinjaBunga Ref: 3AECAPosts: 201
    You might wanna validate that you don't have a data limit set on your cellphone.
  • Mhmm, I would try my luck with the support if that Mathieu advise didn't work!
    Good luck!
  • Dgjf
    Dgjf Code de référence/Referral code: BS7M5Posts: 2,365
    Its seems stupid but do you try to close your mobile connection and reopen it? Or restard your cellphone ?
  • Definitely sounds like it's coming from your phone, not Fizz. Wether you're on Android or iOS, you should be able to use the search function in Settings for "data limit". Make sure it's off, or that it's high enough that it doesn't block your data usage because you're already over the set limit. You might also want to try to disable "data saver". A phone restart also never hurts.
    Also if it's your very first time using data from Fizz, make sure you've correctly installed the network settings > https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
  • Whizz
    Whizz Posts: 8,273
    Hello Tanya,
    Sorry for the situation encountered.
    After verifying your account, I see that your line is active and you have data mobile included on the plan.
    Did you try the steps our community members suggested? You can also take a look at our page: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet
    If the situation persists, please contact us in order to help further: https://fizz.ca/en/contact-us
    Thank you, have a great day!
    Adelina
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