My work computer is connected to the router, but there is no internet. How do I fix this?

Christian M. #40884

My work computer is connected to the router, but there is no internet. My phone , tablet and other devices have internet its just my work computer. How do I fix this?

Mike

Hi Christian

Check if the cable is well connected, also if the led are on in the router connector

If the ethernet status is on, check the tcp/ip configuration

You can also try to reboot the modem

You can also contact customer support by chat

1- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option

Whizz

Hello Christian,
I am sorry to hear about the situation you encountered.
I have verified and the connection is looking good from our side.
I recommend restarting the modme and the affected device.
Once they both restart try to reconnect your computer.
If you still encounter issues contact our support team: https://fizz.ca/en/contact-us
Alexandru