Can't make a call or send out SMS after reactivating my account?

Asha

After I updated my payment method and reactivated the mobile plan, the data is back to work and I can receive calls and texts. But I can't make calls, check voice mails, or send texts.

Mike

Hi Asha

Please try to turn of the phone for 1 minute

This is a good guide
https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why

In case of problem, you can contact Fizz support by chat

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

Whizz

Hello Asha,
I am sorry for the situation encountered.
Can you please try the steps from the faq provided by Mike: https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why , and contact us in private if the situation persists, in order to help further?
Here you can find how to reach us https://fizz.ca/en/contact-us
Have a wonderful day!
Adelina