A lot of issue with mobile data today in Ottawa/Gloucester area. Any other?

kokoboko

This was the second time in a short time. Don't understand what is going on. I knew their network is strong.
It was so frustrating to not be able to use my data. Seems like we depend to much of technology.
Weird thing is that on display it was saying LTE+ but no connection to google.com or any other website.
Is now working normal now? I feel a little bit dissapointed.

Fizzy

Are you referring to mobile or home internet or both?

Videotron and Fizz are having DNS problem. See Whizz's post here:
https://community.fizz.ca/questions/2604630-fizz-aware-members-experiencing-issues-home-internet-mobile-services

For short term solution, you can change the DNS on your device or the Fizz modem.

For device, go to settings:
- Obtain DNS: Manual (instead of automatic)
- DNS1: 8.8.8.8
- DNS2: 8.8.4.4
.
For modem, go to http://192.168.0.1/ (username: cusadmin and your wifi password)

Make this change for now and your internet will work.

Seu_Madruga

Yes, there's an outage due to a DNS server from Videotron (Fizz parent company). They said they are working to fix the issue.
In the meantime it's possible to change the DNS servers on your device to fix the problem. Below are some links:
- Windows: https://www.windowscentral.com/how-change-your-pcs-dns-settings-windows-10
- iPhone: https://appleinsider.com/articles/18/04/22/how-to-change-the-dns-server-used-by-your-iphone-and-ipad
- Android: https://developers.google.com/speed/public-dns/docs/using
I hope it helps.

Luc T. #39973

Problem touch Ontario and Quebec! Just change your DNS server

kokoboko

LTE+ for mobile, for phone

Seu_Madruga

Yes, kokoboko, the DNS issue applies to mobile, too. In my answer above it shows how you can change the DNS on your device

StefanM

Yeah, I had some problems too in the home and EXT network. It appears to be working for me again (at least for the moment )

kokoboko

Hi Emanuel,
Thank you for feedback but "Devices running versions older than Android 9 do not support DNS-over-TLS and cannot configure private DNS for all networks".
Anyway is not the customer job to search on forums how to setup/update whatever internet settings.

Whizz

Hello kokoboko,
Apologies for the situation experienced and for the late answer.
Yesterday around 1:00 pm we had a short downtime on our services and the ones affected were the Home internet and the Mobile data.
The issue has been identified and a dedicated team is currently working to address it.
To track this situation: https://fizz.ca/en/faq/status-services
Fizz apologizes for the inconvenience this may be causing you.
Thank you for your understanding,
Have a good one.
-Bogdan