Internet is down in Saint laurent?

Joe D. #3528

Is the internet down?

Mike

Hi Joe

It seems a DNS problem
configurer the google
8.8.8.8
8.8.4.4

Justin

Hi Joe,

Follow what Mike said and change DNS.
Videotron seem to have difficulty with internet since couples of time.

Good Luck

Luc T. #39973

It's what I did. Very good now.

Luc T. #39973

It's not FIZZ, It's Vidéotron DNS Servers in Québec. All Québec region has this problem (Fizz and Videotron)

Justin

@Luc I don't have this problem and I'M with videotron at home.

Luc T. #39973

Strange, I saw the problem in Montreal and Quebec for FIZZ and videotron user. Did you have change DNS before?

Justin

@Luc Nope. I change nothing.
I hope it will stay like this!

Have a nice day

Luc T. #39973

See: https://downdetector.ca/status/videotron/

Luc T. #39973

and https://downdetector.ca/status/videotron/

Fizzy

I have the same issue.

As mentioned, you can change the DNS on the Fizz modem.

On your browser, go to http://192.168.0.1/ (username: cusadmin and your wifi password)

Make this change for now and your internet will work.

Justin

@Fizzy.
I'M in Quebec city.
I change nothing since I got install by Videotron.

Luc T. #39973

More info:
https://www.facebook.com/videotron/

https://www.lesoleil.com/actualite/le-fil-groupe-capitales-medias/videotron-frappe-par-une-panne-majeure-5674bb6ef5c6358f1a7dbf4482435c09

Fizzinette

Thank for info.

ColinCreado

Yes currently tablets work but phone and laptops cannot connect.

Alexandre L. 85994

Yeah, DNS problem!
Good luck with that!

Whizz

Hello Joe,
Apologies for the situation experienced and for the late answer.
Yesterday around 1:00 pm we had a short downtime on our services and the ones affected were the Home internet and the Mobile data.
The issue has been identified and a dedicated team is currently working to address it.
To track this situation: https://fizz.ca/en/faq/status-services
Fizz apologizes for the inconvenience this may be causing you.
Thank you for your understanding.
Have a good one.
-Bogdan