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I am trying to add on some data on my plan it Keeps saying payment declined...contacted my bank everything is in good shape on their side. Dont understand why the payment won't go through when it was working fine just yesterday?


  • Mike
    Mike Posts: 18,409
    Hi Arnauld

    For this kind of problem only the support can help you

    In the meantime, if you have a data plan and you need data, you can always ask here

    1- Log in to your account (see top right).
    2- Any ad blocker in your browser must be disabled.
    3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    4- The green bubble should appear in bottom right of the page
  • Whizz
    Whizz Posts: 7,846
    Hello arnauld,
    I apologize for the error you've encountered, I suggest you reach out to our support where you can have this situation resolved.
    Our contact methods can be found on the following FAQ https://fizz.ca/en/contact-us, you need to be connected to your account and click on Help, which is on the mid-right of your screen, then click on Contact Us, or simply click on the link I've provided.
    Keep in mind that the answer on Facebook messenger is not in real-time and a delay can be between your question and our answer, that is why I suggest you contact us by chat for a better resolution in realtime.
    You can also follow Mike's steps to reach out to our support department.
    Have a good one!
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