replacement sim card won't activate without changing number?

T H.
T H. Posts: 1 ✭✭
I ordered a replacement sim card. Went to Started process. It wants me to choose a new number. I don't want a new number. I want the existing number


  • Fizzy
    Fizzy Posts: 11,298 ✭✭
    Hi T

    That is the process to activate a new plan.
    Instead you want to replace your current SIM card.

    On your account, go to My Plans >> Manage Plan >> Change SIM card

    You can contact Fizz support on Live chat by using any of our FAQs in the Solutions Hub, such as this one:
    You just need to open an FAQ help page, and after 10 seconds the chat bubble will appear in the bottom right corner of the page.

    Once the request is complete, try restarting your phone with the new SIM card.
  • Anthony2
    Anthony2 Posts: 62 ✭✭
    Use "port number" option.
  • Whizz
    Whizz Posts: 20,663 admin
    Hello T,
    Thank you for your message.
    Regarding this procedure, it could indeed be done as Fizzy mentioned. However, I kindly wish to inform you that at the moment this process of changing the sim is only available on our end, so it's needed to contact us over chat. Rest assured I notice one of my colleagues already helped with this and your sim was changed!
    If you'd like, you can check our page for steps on how to see if your services are working successfully:
    Have a lovely day,
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