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Losing Connection?

Whenever i live the room where the modem is i get disconnected from the internet. I live in a small apt and yet I can go from my living room to my bedroom and have internet connection on my phone.


  • Mike
    Mike Posts: 18,409
    Hi Anna
    Is the Wifi Internet working with the other devices?

    Did you try to forget the WIFI and associate the wifi again?

    Did you try to reboot the modem?

    It can also that the signal is weak

    Try to disable the band steering this can help

    This change can also be applied through the Wi-Fi modem user interface:

    1. Log in at: from the web browser of any device.
    2. Log in using the following information:
    Username: cusadmin
    Password: xxxxxxxx (Password you chose during initial setup)
    3. Go to the next section to apply changes:

    Wireless → General Settings → 5GHz → Band Steering (Disable)

    Also try to change channel

    A series of channels are available on each frequency (2.4 and 5 GHz) of your Wi-Fi modem. Interference can have an impact on these channels.
    Manually changing the channels used for your Wi-Fi connection can improve your modem’s signal.

    Wireless → General Settings → 5 GHz → Wireless channel

    And also for the 2,4Ghz

    Wireless → General Settings → 2.4 GHz → Wireless channel

    Source: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

    You can also contact customer support by chat

    1- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
    2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
    3- Click on it, and select chat if available, or any other option
  • Whizz
    Whizz Posts: 7,846
    Hello Anna,
    I am sorry for the situation encountered.
    I have verified your connection n my tools and your modem is online and there is no work carried out in your area affecting the services.
    Can you please unscrew the coaxial cable from both ends and then from the power outlet afterward screwing the cable tightly back in, but the tip that was going to the modem, connect it to the internet socket and the one from the socket to the modem and plug the modem in a different power outlet?
    You can try as well the steps suggested by Mike, and contact us in private if the situation persists, in order to help further.
    Here you can find how to reach us https://fizz.ca/en/contact-us
    Have a great day!
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