Internet cutting out, modem or router's fault?

Manny L.

When the internet cuts out and I have to restart my router and sometimes my modem too, how can I be sure which device is causing the issue?

Mike

Hi Manny

Start check the led status

Check the led status. If one of the 2 arrows is off or flashing this means that you have a problem with the signal from the coaxial cable, can be a problem with in your sector.

More info here: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

Check in your router if the WAN address is present

Is the Fizz modem configured in bridge mode?

Justin

Hi Manny,

It' hard to said, but when you have no internet you should see something unusual on your modem. Same for the routeur. Check the lights on both of your equipment.

Good Luck

Whizz

Hi Manny,
Thank you very much for reaching out to us.
I checked on your account and on your connection signals where I can see that they are within the optimal parameters, with no package loss or broadcast congestions.
There is no incident or maintenance work being performed in the area that could've caused the disruption.
However, I cannot see any devices connected via the modem.
Can you please tell us if you're using your own router coupled to the Fizz modem via bridge mode?
Also, kindly check our link here and see if the steps provided can help you out:
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
Thank you very much for your understanding.
Have a good one!
Andrei