I did not received my SIM card, is it possible to get a reimbursement?

Wan H. #10566

I did not received my SIM card. Can you send me another SIM card please?t

Fizzy

Hi Wan

You can track your delivery here: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

If it was delivered and you did not receive it, you will need to order another SIM card or pick one up at a local Couche-Tard: https://fizz.ca/en/sim-card#stores

And the missing SIM card will be refunded to you after you have activated the second SIM card. You must contact support for this.

To contact support by chat:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blocker in your browser must be disabled.
3- Click on this link: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered
4- The green bubble should appear at the bottom right of the page

StefanM

Please order another simcard and reach out to support. They will refund you the money

Whizz

Hello Wan,
We're sincerely sorry to hear about this situation. I kindly wish to inform you that I checked your account and you have 2 sim orders there, the most recent one that's just been shipped. You can track the shipment by going to My profile - Order History - See details - Click on the link from 'follow your shipment'.
If it's regarding the previous sim order which does appear as delivered, please contact us on any channel you'd prefer, so we can be able to further help: https://fizz.ca/en/contact-us
Thank you so much for your understanding.
Have a wonderful day!
-Ioana