Why is it so hard to reach "24/7" customer service?

The only reason why we changed and went with fizz was that our provider did not have service where we live (no it's not in a farm on a field but in Brossard) - and to encourage smaller companies we went with fizz.
It kinda bugged us that there's no phone service but I figured the 24/7 "service" online was good enough. It's not, they close early and also by 24/7 service they meant a f*****g forum.
The connection is spotty and complete crap. The tech took over 3 hours to install it... It's been our 2nd month.
Anyone can contact us by phone or do we need to use the chat options that takes forever to answer?


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