i cant transfer my sim to enother phone the date will not work?

Elchunen

the phone is unlocked and i put in all the apn info and it is still not working i have a lg wine smart

Mike

Hi Elchunen

You need to configure the APN

https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

Fizzy

Hi Elchunen

With some LG phones, you have to reset the network settings, then check again if the data is working. Also after configuring the APN, you'll need to restart the phone.

Fizzy

Elchunen

Which model LG Wine? If it is a model from 2015 or earlier, it may not be compatible with Fizz network.

If you know your model number and specs, you can check here to see if it is compatible with Fizz mobile:
https://fizz.ca/en/faq/compatible-devices#3

ipDino

You need save apn settings, power off and power on your phone . Aka reboot your phone.

Whizz

Hello Elchunen,
We're so sorry to hear about this situation. As Fizzy suggested as well, first make sure that it's fully compatible with our network. You can check the FAQ he provided for what frequencies your phone needs and then simply google the specs of your own device.
If everything's in order with that, APN is set up correctly and you're within coverage, I recommend the following:
-restart your phone, and once it's back on, make sure your Wifi is turned off and only mobile data is on
-turn airplane mode on for a few seconds, then back off
- try to manually connect to Fizz EXT then back to Fizz. You will be able to do this from: Settings → Connections → Mobile networks → Network operators → Search networks → Fizz EXT then Fizz or something similar.
You will find more useful steps that can be tried, on our page: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet Should there still be a situation afterward, please contact us so we can be able to do the necessary verifications and further help: https://fizz.ca/en/contact-us
Thank you so much for your understanding.
Have a wonderful day!
-Ioana