Why can I not make a payment?

Terrell C.

I have no option to make payment now

Mike

Hi Terrell

If you need to add a new credit card

1- In your Fizz account, go to My Profile
2- Click on Payment methods.
3- Click on Add a new payment method to add your new payment method.
4- Now make your way to My plans.
5- For each of your plans, click on Manage plan/Payment method, and associate your new payment method.
6- Then, select the payment method you no longer want to us, and click on Delete.
 
If you associate a new credit card with your plans, you can also force the payment
My Plans - Manage Plan - Payment method - Make my monthly payment. Once payment has been made, your service will be restored within 2 hours.
 
In case of problem, you can contact Fizz support by chat
 
1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page
 

 

Justin

Hi Terrell,

Did you read that post? : https://fizz.ca/en/faq/how-do-i-fix-payment-issue

Good Luck

Terrell C.

I do not have option to "make payment now"

Whizz

Hi Terrell,
As we discussed via chat, I've escalated this situation to our specialized team because the order to suspend your plan for payment failure wasn't completed yet.
They'll handle it for you in the shortest time possible.
You will then be notified by us via email once a solution has been found by them.
Thank you very much for your understanding.
Have a good one!
Andrei