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How to find return ID

I cancelled my Internet plan and I now need to return my router/modem to Fizz but I can't find my Return ID. I have received no confirmation email and I am not able to follow the steps described in this link : https://fizz.ca/en/faq/how-do-i-find-my-return-id-number. You are really not putting it easy for your customers to return this modem, especially when there is a 150$ fine waiting in only 15 days from the cancellation. I hope to get a fast enough answer on how to get my return ID.

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