Monthly Plan randomly deactivated?

Nathaniel C. #40111

I just tried to make a call and it said my current plan doesn't allow it. I then go and check my account and sure enough it says no minutes or sms are available even though when I go to "Manage my Plan" it still shows me as being unlimited for both. I also don't see any issue with my last payment so I'm really confused as to how to fix this.

Mike

Hi Nathaniel

try to reboot the phone, the web interface is actually has some problem

In case of problem, you can contact Fizz support by chat

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page

Eloi B. #37405

You might need to contact the support if it does it again and again

StefanM

The web interface is a bit buggy. Try to access it via incognito mode. If this doesn't work, please contact support so that they can rectify the problem.

Whizz

Hi Nathaniel,
Thank you for informing us about this situation.
I've checked on my end and it would seem that you're not the only one who's currently experiencing this inconvenience.
Rest assured, I've escalated a ticket for this situation to our specialized team and they'll handle it for you in the shortest time possible.
You will be notified by us via email once a solution has been found by them.
Thank you very much for your understanding.
Have a good one!
Andrei