Lost Internet over 2 hours on my cell !

pouya A.

Lost Internet over 2 hours on my cell !

Mike

Hi Pouya

Do you have Fizz or Fizz Ext?

When you have Fizz Ext you need to activate the data roaming

Can you try to reboot the phone?

Try to check the APN settings
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

and also take a look on this guide

https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet


You can also contact customer support by chat:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet
4- The green chat bubble should appear after a few seconds in the bottom right corner.

redhead

When that happens to me, I usually turn on airplane mode for thirty seconds, then take off airplane mode.

Philippe G. 80730

Unfortunately, this can happen and it is not necessary Fizz fault; can be from the phone. As redhead suggest, going airplane mode and switching back force to sync with the network. This should fix your issue if it is not a Fizz issue.

Whizz

Hello Pouya,
I am sorry for the situation encountered.
I have verified on your account and the plan is fully active, so everything should work fine.
Can you please try the steps that Mike suggested and check as well the ones from our page: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet
Please contact us in private if the situation persists, so we can help further.
Thank you for understanding, have a great day!
Adelina