one week with no mobile ligne,any help before i quit fizz?

katia K. #20925

I changed my phone number since a week, after a while i lose my mobile connection i can call but can't receive any call (when somebody calls me an answering machine says line not in service)
i did complain and chat many times ,i have got no response.
so i changed my phone number again ,the secod new number works 12 hours very good then it stops receiving call and sms.for sure now 7 days asking for useless help..i get upset ,no response my line still not working..i am thinking to back to charter and pay 2 dollars only extra to get better service and data.

Fizzy

Hi Katia

Sorry you are having issues with Fizz mobile.

When did you activate your plan? It sounds like there may be an activation issue with your plan.

Please contact Fizz support by Live Chat to review this on-going issue:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a help link page from Fizz Solution Hub: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly
4- The green chat bubble should appear after a few seconds in the bottom right corner.

BTW do you have voicemail in your plan? If yes, be sure to set up your voicemail:
https://fizz.ca/en/faq/how-do-i-set-up-my-voicemail

If not, try forwarding your unanswered calls to another number.
Once you have done this, do people calling you still receive the line not in service message?

Mélissa L. 86360

It may seem a stupid question. But is the call forwarding fonction activated? I read that if that fonction is activated you can call but you don't receive any call... I hope for you that it is only that! Good luck!

MichelP

katia,
Sorry for this bad situation you are experiencing.
It seems that you have a problem with the activation of your Fizz mobile line.
As Fizz is a 100% service online, you need to chat with the customer service or send them a complaint. Usually, they are responding fast.
Log to your Fizz account.
Click on: My profile
Click on: contact forms - choose a subject - Fill a complaint

StefanM

Sorry to hear you are having issues. You need to contact support, usually they are quite responsive. My Profile > Contact Forms. Good luck