PUK does not work

I typed in the PUK but still nothing ??
what do I do


  • StefanM
    StefanM * Code référence/referral code !! 50$ -> ALXMQ * + 1GB/GOPosts: 1,218
    Is your phone network locked? That could usually be a problem.
  • cristi
    cristi Posts: 223
    hi, hope it s already fixed. all i would like to say is to take care how many times do you put wrong the puk.-to don t burn the sim
  • Fizzy
    Fizzy * 1Go de ma part + 50$ code référence Fizz => 66KGA <= $50 Fizz Referral code + 1GB data from me *Posts: 7,124
    Hi Piotr

    What phone model are you using? And why do you think you need the PUK code?

    Have you just recently activate your Fizz mobile plan? What does the phone display when you insert the Fizz SIM card and turn on your phone?

    If your phone is still locked with a previous provider, you will need to contact them to have it unlocked at no charge: https://fizz.ca/en/faq/what-is-an-unlocked-phone

    If you want to contact Fizz, you can Live chat with support:
    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Any ad blockers in your browser should be disabled.
    3- Open a help link page from Fizz Solution Hub: https://fizz.ca/en/faq/how-do-i-use-puk-code-to-unblock-my-sim-card
    4- The green chat bubble should appear after a few seconds in the bottom right corner.
  • MichelP
    MichelP code de référence: YJRSP, referral code: YJRSPPosts: 8,720
    Are you sure that your cellular phone is unlocked?
    Please, contact your previous provider.
    hey are obliged to unlock it for free.
  • Whizz
    Whizz Posts: 10,180
    Hello Piotr,
    I see that you already contacted us on Live Chat and my colleague helped you further.
    If you have any other questions, we are available every day or any time at https://fizz.ca/en/contact-us
    Thank you, have a great day!
This discussion has been closed.