PUK does not work

Piotr S.

I typed in the PUK but still nothing ??
what do I do

Justin

Hi,

You should read that post : https://community.fizz.ca/questions/2139972-puk-code-isn-t-working

Hope everything will work for you

StefanM

Is your phone network locked? That could usually be a problem.

cristi

hi, hope it s already fixed. all i would like to say is to take care how many times do you put wrong the puk.-to don t burn the sim

Fizzy

Hi Piotr

What phone model are you using? And why do you think you need the PUK code?

Have you just recently activate your Fizz mobile plan? What does the phone display when you insert the Fizz SIM card and turn on your phone?

If your phone is still locked with a previous provider, you will need to contact them to have it unlocked at no charge: https://fizz.ca/en/faq/what-is-an-unlocked-phone

If you want to contact Fizz, you can Live chat with support:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a help link page from Fizz Solution Hub: https://fizz.ca/en/faq/how-do-i-use-puk-code-to-unblock-my-sim-card
4- The green chat bubble should appear after a few seconds in the bottom right corner.

MichelP

Piotr,
Are you sure that your cellular phone is unlocked?
Please, contact your previous provider.
hey are obliged to unlock it for free.

Whizz

Hello Piotr,
I see that you already contacted us on Live Chat and my colleague helped you further.
If you have any other questions, we are available every day or any time at https://fizz.ca/en/contact-us
Thank you, have a great day!
Adelina