you have lost your data connectivity because you left your home network?

Eric L. 86296

I'm outside of Canada, and I keep getting "you have lost your data connectivity because you left your home network with data roaming turned off". Data roaming is now turned on, I have a travel plan with Fizz, local network is working. I also tried to remove the SIM card and put it back, change local carrier, go from 4G to 3G and now I'm out of ideas

Whizz

Hi Eric,
Thank you very much for reaching out to us.
Please turn ON Airplane mode and then turn it back OFF, turn ON Data roaming and then turn it back OFF, make sure you're connected to Fizz, turn OFF the Wi-Fi, make sure that your OS is up to date and if neither of these steps helps you out, please pop out the SIM card from your phone then pop it back in, restart the phone and then reset the mobile network settings:
Android: Settings → General management → Reset → Reset network settings
iPhone: Settings → General → Reset → Reset network settings
More helpful details can be found here:
https://fizz.ca/en/faq/i-m-outside-my-coverage-zone-and-my-mobile-data-isn-t-working-why
Thank you very much for your understanding.
Have a good one!
Andrei