problem with internet?

Irina K.

i cant connect to internet. I think i have problem with hub. I need technician as soon as possible

Fizzy

Hi Irina

There are no reported service outages: https://fizz.ca/en/faq/status-services

Please try unplugging your modem from the electrical outlet for at least 1 minute. Also unplug the coaxial cable from the coaxial outlet and the modem respectively, then plug it back in the outlet first and then in the modem, then try restarting the modem.

Check the led status lights on the modem. If one of the 2 arrows is off or flashing this means that you have a problem with the signal, the coaxial cable can be a problem in your sector. For this kind of problem, you must contact Fizz support.

Also please check your Fizz account to make sure your plan payments are up-to-date.

If there is no improvement, you can also try a factory reset of the modem by using a sharp object to press and hold on the small button found behind the modem for 10+ seconds, then let the modem reboot itself and test the connection.
Be aware that you may need to redo the modem configuration.

More info here: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

If the problem continues, you can contact customer support by chat:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
4- The green chat bubble should appear after a few seconds in the bottom right corner.

StefanM

Fizzy gave some helpful advice. Good luck

Irina K.

My kids take cabel from hub. I cant installe this cabel. I need technicuan my house. Give me tekephone support

StefanM

We are just a forum of users. We can’t actually get you a technician

Fizzy

Irina

As mentioned, you are writing in the community forum.

Fizz is 100% online. As such, there is Live Chat support, but no telephone support.
Please contact support: https://fizz.ca/en/contact-us

kokoboko

Hi , live chat will help. All the best !!!

MichelP

Irina,
If you need an appointment with a technician, you need to contact the Fizz customer service by chat and i think there is fees for this.
To chat:
First, log to your Fizz account.
Then, click on:
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
Click on the green interrogation point down to the right of the page and click on the green chat bubble.

Whizz

Hello Irina,
I am sorry for the situation encountered.
I have verified and see that you are in a discussion with one of my colleagues on Facebook Messenger. You can try as well the steps that our community members suggested. Rest assured we will help further and find the best solution for this case.
Thank you, have a great day!
Adelina