I just order fizz today, works good! My apt number didn't work, I put the one up, how i changed the

yasaman J.

When I ordered fizz I had to put my neighbours apt, because when I tried to put mine a message "Fizz is not available in your location" appeared. So my question is how can I change the apt number to get my bills or any mails. if is not available in my location?

Justin

Hi Yasaman,

You can change your information in your account.

https://fizz.ca/en/faq/how-do-i-change-my-personal-information

If nothing work, you can contact the support :

To contact support by chat you must be within hours of operations for a quick response, otherwise leave your message and they will contact you.
 
1- Log in to your account
2- In the right corner (bottom) click on the “?” and type your question in the little “chat”.
 
Otherwise, simply leave a message on the platform of your choice, be it Facebook Messenger, iMessage, WhatsApp or privately on Twitter.
 
Have a good day

Fizzy

Hi Yasaman

Sorry you do not have the option to change your address for an internet installation.

You will need to cancel the appointment and recreate a new subscription with the correct address.

If you are having difficulty with your address, you can contact the support by chat:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
3- The green chat bubble should appear after a few seconds in the bottom right corner.

StefanM

I suggest you reach out to support. The system won’t let you change it. Explain the situation to them. I’m sure they can help you. Welcome to Fizz

StefanM

Please reach out to support as the system won’t let you do it. Explain the situation to them. I am sure they can assist you. Welcome to Fizz

MichelP

yasaman,
Are you talking about the Fizz residential internet plan subscription?
Please, contact the Fizz customer service by chat if there is service with your real adress.
To chat:
First, log to your Fizz account.
Then, click on:
https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet
Click on the green interrogation point down to the right of the page and after to the green chat bubble.

Whizz

Hi Yasaman,
Thank you very much for reaching out to us.
Unfortunately, there's no option to change the installation address for an internet appointment after said appointment was scheduled.
Also, the installation will not be performed at an address different than your own so ordering an appointment at another place is not a solution.
You will need to cancel the appointment and recreate a new subscription with the correct address.
If you cannot subscribe at your address, I'd recommend you contact us directly so we can check on the availability for an installation there from our end.
You can contact us on Live chat by using any of our FAQs in the Solutions Hub, such as this one:
https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
You just need to access an FAQ(link) like the one above, scroll through it and after 10-15 seconds the ? bubble will appear in the bottom right corner of the page.
Clicking on it will reveal multiple contact options, including the Live chat which is at the very bottom.
Here you can find more information about how you can do that: https://fizz.ca/en/contact-us
Thank you very much for your understanding.
Have a good one!
Andrei