Network Maintenance?
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Eric L. 86070
Posts: 2 ✭✭
in Internet
Internet isn't working, and the website says "services are operational".
I get onto a chat session, he asks me for my email (which is weird because im already logged in), then asks me if I tried turning on or off the modem, then asks me for a picture of the mode, and THEN tells me there's maintenance which they are working to resolve, and immediately closes the conversation.
- First of all, why doesnt the website say there is maintenance?
- Second, why did he have to ask me for a picture and try turning it on or off before telling me there's maintenance going?
Will likely change providers given the terrible service. Is this normal?
I get onto a chat session, he asks me for my email (which is weird because im already logged in), then asks me if I tried turning on or off the modem, then asks me for a picture of the mode, and THEN tells me there's maintenance which they are working to resolve, and immediately closes the conversation.
- First of all, why doesnt the website say there is maintenance?
- Second, why did he have to ask me for a picture and try turning it on or off before telling me there's maintenance going?
Will likely change providers given the terrible service. Is this normal?
13
Answers
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Hi Eric,
The website has been buggy lately. A lot of people suffered outages in the mobile FIZZ Ext network and they still said everything is operational.
They always do the normal troubleshooting steps. I know it's frustrating but they working from a script. I hope you get it sorted soon.6 -
Its not a huge deal on a sunday but I'd be pissed off if I had to actually work4
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Hi Eric
Sorry you had a bad experience. First of all, is your internet working now?
Did you keep a log of the conversation or were you able to rate the experience?
Fizz is open to feedback to improve our customer experience.
You may contact Fizz at any time to share your feedback:
https://fizz.ca/en/contact-us4 -
Hello Eric,
I am sorry about the situation you encountered.
Our technical team informed us the issue was now fixed and everything should work properly now.
Can you please restart the phone and test again? You can also try turning airplane mode On and Off.
If by any chance you still experience issues please reach our support: https://fizz.ca/en/contact-us
We only post the maintenance if it affects all the customers. In this case, it was just an issue with our partner's network Fizz.Ext.
Regarding the manipulations, they are necessary to see if you were affected by this issue or something else.
Have a lovely day,
Alexandru5 -
I'm sorry for what happened, hope now everything is back on track!2
This discussion has been closed.