Roaming with Fizz EXT is not working

Fizzy

Several customers have wrote that Fizz EXT is not working for them, it's the same for me.
There looks to be a temporary issue with Fizz partner networks.

Is Fizz EXT working for you? If so, which phone and OS are you using? And where are you using the service?

Connecting to Fizz network does work.

We will have to wait for Fizz to give us an update.
It would be good if the service status page was updated:
https://fizz.ca/en/faq/status-services

Thanks for your updates!

StefanM

Thanks for the info Fizzy. Fizz doesn’t look good here. It‘s been quite a long time and they haven’t given us any updates. This is not how it should be, especially because people pay for it.

MichelP

Fizzy,
FIZZ Ext works for me.
I use an iphone 5s and i'm living on the south shore of Mtl.

StefanM

It seems to be that it might be a problem with Android phones. I am not sure though. At least most users mentioned they were using Android.

So_AR

you can contact fizz customer service

Whizz

Hello Fizzy,
Sorry to hear that.
Please try again a quick power reboot of the phone and change networks manually from your phone to see if the issue still persists. If you are still encountering it, please reach us directly to verify further with you.
Thank you for your understanding.
Have a good day.
Catalin

ANDREI T.

I had the same problem yesterday. Now I have internet access because I am in the USA, on att.Only in fizz ext I have the issue. Android also.
Later edit:Back on Fizz ext.It is working

StefanM

Currently in the Fizz EXT network and it works on iPhone 11

Gabriele G.

Thanks for the info, for me it is working on an iPhone 11. Hope this helps!

Fizzy

Here's my update: Fizz EXT is working now abeit not at 100% on Android phone.

Updated APN settings, restarted phone and can connect to Rogers network.

So yes service is available.

kokoboko

excellent if it works !! is the worst when driving and using gps google maps and there is no data.....