Why still no wifi after Payment Method reactivated?

Ludovic C. #39455

My internet was frozen because my credit card was no longer working. I now switched it to a new card, and my account unfroze but internet is still not reactivated

Mike

Hi Ludovic

Once payment has been made, your service will be restored within 2 hours.

Please turn off the modem for 2 minutes

In case of problem, you can contact Fizz support by chat

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page

Whizz

Hi Ludovic,
Can you try to restart your modem and see if you can connect back to the Internet?
More helpful details can be found here:
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
Thank you very much for your understanding.
Have a good one!
Andrei