Is Fizz Ext down?

Michael B. #2463

today the data seems to have stopped working for several people.
Someone reported that Fizz Ext is down, and that's the reason.
Is it the reason Fizz???
also why don't you answer tweets or he chat bubble etc? You said the chat works 24/7, but it says something about your 'schedule is off" and your not there...

Fizzy

Hi MB

Have your tried restarting your phone?

Which area are you?
If you are within the subscription area, you can set the network mode to automatic.
If you are within coverage area, you will need to have roaming enabled.
Otherwise, if you are outside of your plan coverage area, you will need to have a travel add-on.

If the problem continues, you can contact customer support by chat:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a Fizz help page like this one: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Mike

@Fizzy
Yes it seems a problem with the android version, I do not have that problem with my android at the moment

https://community.fizz.ca/questions/2581624-mobile-data-working
https://community.fizz.ca/questions/2581691-mobile-data-stop-working-today-phone-works
https://community.fizz.ca/questions/2581768-can-acces-internet-phone

If the problem continues, you can contact customer support by chat:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a Fizz help page like this one: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Fizzy

Thanks Mike for update. My mobile data is working fine on Android phone too.

Michael B. #2463

Android 11
Data worked before today.
of course I"ve reboot
someone said they think Fizz EXT is down, are you ON fizz EXT ??

So_AR

it's work in Sherbrooke

Michael B. #2463

Have you update your Android recently? Mine says up todate, version 11.

Mike

MB
I did some tests, and I am able to use only the 3G Fizz Ext (Bell and rogers)

Can you try to disable the 4G and select manually Bell or Rogers 3G

Android: Settings → Connections → Mobile networks → Network operators → Search networks

iPhone: Settings → Operators

Michael B. #2463

3G doesn't work either

Michael D. #39447

I got the same issue since this morning. I can't have access to my 4G data.

Tim S. #16593

Did you guys solve the problem Fizz Ext? I still have no mobile data

Michael D. #39447

It is not coming from us. This is Fizz networking issues. We are a lot of people without internet today.

Whizz

Hi MB,
I can see on my end that the ticket created for the situation you encountered is still undergoing investigation.
The delay of resolution depends on the number of checks that need to be done by our technical team and on the number of tickets ahead of yours.
I can assure you that your situation is undergoing the necessary manipulations and you will have a reply shortly.
Thank you very much for your understanding.
Have a good one!
Andrei