Why did my mobile data stop working today, phone still works

The data stopped working on my phone today. I can make a phone call but it will not let me use data.
i have the APN setup how it should be and ALWAYS has been for years.
Android did update I think yesterday maybe, not sure if that's part of issue or if FIZZ has some network issue?
Everything is setup as it should be but data is not working. I can make a phone call.
How do you get FIZZ on phone to help.


  • Mike
    Mike Posts: 19,258
    Hi MB

    Did you try to delete the APN, reboot the phone and re insert them?
  • Why delete the APN if I never changed it and it worked for years, and when I read it the apn settings are correct?
  • It says what it is supposed to say:
    APN: mobile.bm
    MMSC: http://mms.mobile.bm
    MMS proxy: mmsproxy.mobile.bm
    MMS port: 80
    APN type: default,mms,supl
    I have reboot
    Still not working
  • Mike
    Mike Posts: 19,258
    Hi MB
    it was a test, sometimes on the Apple phone after an update I was obliged to reset my network settings.

    But if you do that you will lose the wifi and Bluetooth settings and password.
  • Its not an iphone.
    The APN settings are correct.
    Reboot. No change.
    Phone works, but data does not.
  • Mike
    Mike Posts: 19,258
    Hi MB

    Check if you still have data from your account

    Also check if you do not have any data limit usage on your phone
    Settings → Connections → Mobile data usage

    If nothing work I will try to reset the Network settings

    Settings → General management → Reset → Reset network settings

    If nothing help, you can contact the support

    1- Click on this link: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet
    2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
    3- Click on it, and select chat if available, or any other option
  • Yes i have data in my plan, it shows many many gigs left.
    phone is set to NOT limit me due to data. So it will not stop me.
    everything is set correctly
    waiting for support to contact with a case I opened...
  • StefanM
    StefanM Posts: 1,451
    You do have the Canada wide plan correct?
  • Yiyue
    Yiyue Posts: 2
    I also have this issue today. The Fix EXT data is not working.
  • Fizz ext isn't working !?!
    Did they say when it will be working again?
  • I'm apparently waiting for tech to email me...
    Did you get that news that Fizz ext isn't working from Fizz?
  • Yiyue
    Yiyue Posts: 2
    I haven't gotten anything from them. It worked perfectly last night.
  • How do you get an answer from Fizz !?!?!
    Chat windows isn't working.
    Twitter they don't have a DM and not replying.
    They said I have a case and someone would email me soon... no email has been sent...
    the lack of support is crazy...
  • They said they'd email but still have no update after 8 hours of opening case.
    I can see many people now are posting the same issue on here.
  • I have the same issue since almost 24 hours and the fizz team keep emailing with the same instructions over and over again. It cannot be from my phone setting as I have tested the simcard in an android and IPhone so it must be FIZZ's issue. PLEASE FIX this ASAP FIZZ!!!
  • Whizz
    Whizz Posts: 16,226
    Hello MB,
    I am sorry about the situation you encountered.
    Our technical team informed us the issue was fixed.
    Can you please restart the phone and test your data service again?
    You can also try turning Off and On the airplane mode.
    If by any chance you still experience issue please contact our support: https://fizz.ca/en/contact-us
    Have a lovely day,
This discussion has been closed.