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why my Mobile Data still working?

I have recently posted a question and got reply to try the following steps.
Apologies for the encountered issue.
Please try rebooting your phone and after enable airplane mode for 30 seconds then turn it off and verify. If the issue still persists please go into phone's Settings- Mobile data- Mobile networks and disable automatic network search and switch back to the Fizz network instead of Fizz EXT network.
For more helpful tips, please take a look over:
Thank you for your understanding.
Have a good day.
I have tried all the steps. nothing is working. I have even tried to search the fizz network manually. I can only see Fizz EXT in my available networks.
Please help me to resolve this ASAP.


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