Why my router doesn't start anymore?

Matthieu H.

I did install correctly my router, and it has been working properly during 3 first hours. But now it doesn't start anymore.

Whizz

Hi Matthieu,
Thank you for reaching out to us.
I checked on your account and on your connection signals where I can see that there are no connections whatsoever as if the modem is not linked to the network.
However, there is no incident or maintenance work being performed in the area that could've caused the disruption.
Would you kindly please unplug the coaxial cable from the coaxial outlet and the modem respectively, wait for about 30 seconds, then plug it back in the outlet first and then in the modem, then restart it?
Also, please perform a factory reset of the modem by using a sharp object to press on the small button in the orifice behind the modem for 15 to 20 seconds, then let the modem reboot itself and test the connection.
More helpful details can be found here:
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
Thank you very much for your understanding.
Have a good one!
Andrei