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Transaction history doesn't load

1. I click on 'My Plans'.
2. I click on 'Transaction History'.
3. I select '2020', my phone number (or 'All Numbers') and my credit card (or 'All Credit Cards').
4. The page loads for a long time.
5. Nothing appears.
Note:
- I tried this with several browsers (including Chrome).
- This issue has been persistent for a few days now.
Could you please help me fix it?
Thank you.

Answers

  • Mike
    Mike Posts: 18,409
    Hi Felipe

    This is a bug, try with the incognito mode sometimes help

    You can also contact customer support by chat

    1- Click on this link: https://fizz.ca/en/transaction-history
    2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
    3- Click on it, and select chat if available, or any other option
  • PsykoB
    PsykoB Posts: 424
    Same here. :( a bug..
  • StefanM
    StefanM Posts: 725
    Have you tried using the browser in private mode? Sometimes this helps !
This discussion has been closed.